Why SERVPRO Is a Preferred Vendor

4/25/2022 (Permalink)

Let SERVPRO be your Preferred Vendor, and Avoid Damage in your Property.

As an insurance agent, you must balance the needs of your customer with the needs of your company. SERVPRO helps you do this by providing excellent service at an affordable price.

SERVPRO Vendor Program

We only use vendors that have met our rigorous standards. This is why we are the preferred vendor of many insurance companies.

Customer Satisfaction

Our top priority is making sure your customers are satisfied. We work hard to accomplish this in several ways:

• Limiting damage
• Restoring property quickly
• Restoring instead of replacing

We know that speed is important for avoiding additional damage and helping get customers back into their homes as quickly as possible. Our more than 1,900 locations in Pueblo, CO, and across the United States and Canada are prepared to respond quickly any time of the day or night. We also save you money by restoring property instead of replacing it.

Industry-Leading Training

All of our local professionals are trained on IICRC standards for fire and water cleanup and restoration. Our state-of-the-art IICRC-approved training facility provides continuing education for our service professionals.

Guaranteed Quality Work

We provide a two-year labor and one-year materials warranty on all our work. If our work fails to meet your reasonable expectations, we will fix it for free for up to two years.

Quick Response Time

As an insurance agent, we know that you have a lot of claims to handle. Our team will always respond promptly and will work with vendors so that you don't have to.

National Accounts Division

We have a team of marketing professionals dedicated to maintaining our relationships with insurance companies. The purpose of this division is to increase the satisfaction levels of both our insurance customers and the people they insure. We accomplish this by following guidelines that include internal audits for quality insurance.

We take steps to maintain transparent communication between our professionals and insurance agents and adjusters. We run a background check on all of our local employees, including temporary employees, and we provide completed job files as proof of work. Our account managers can guide you through the restoration process and answer any questions you have.

Performance Guidelines

To make sure you can be confident in our work, we have established performance guidelines. We provide thorough documentation of all claims. All of our locations must agree to 21 requirements to qualify to receive insurance referrals. We use the correct equipment and drying validation, per IICRC standards, on every job. We provide metrics to demonstrate high levels of customer satisfaction and performance.

History of Success

Our company began in 1967 as a painting contractor. We launched our first cleaning business in 1969. We achieved our first ranking in Entrepreneur Magazine's Franchise 500 in 1980 and we have been the #1 restoration service company on that list since 2003. We opened our National Training Center in 1992 and our 1,000th franchise in 2000.

SERVPRO is an industry leader for a reason. As an insurance agent, you can count on us to provide fast, high-quality service, while keeping costs as low as possible for you and your customer.